My first experience was with a phone call to the facility. They returned my call promptly after I left a message. My first visit was very impressive and my only regret is that i did not not with their facility first. They have succeed in acquiring everything under one roof. All the Dr,s Chiropractor,Physical Therapist are they to make sure you are getting the correct treatment and for me they found I had a problem with my right shoulder since the auto accident. Immediately they ordered an MRI which showed not only one tear but 2 tears in my rotators cuff on top of my right arm. I definitely would recommended them as a quality. from front desk to therapist to Dr.s. I am happy to recommend them.