Stewart Heating & Air was great two years ago when I purchased a complete replacement HVAC system from them. This weekend, however, they only came to rip me off. The initial charge was $87 to come out and see why my AC compressor wasn't starting up. After diagnosing it as a bad capacitor, the repairman told me, while the part itself was free of charge under warranty, it was going to cost me an additional $407 to replace it. I told him no thanks, just leave the part and I would install it myself. He laughed, said, "Good luck with that," and left WITH THE PART.
Unfortunately I didn't realize he'd taken the part until I went outside to do the work, five minutes later. I immediately called the office to explain the situation and, after getting ahold of the guy, they called me back and said he was half an hour away. He drove a half hour away, in five minutes. I was also told that he would be coming back to install it for an additional $160. When I said I just wanted him to drop it off I was told that the repairman had to do the work.
An hour or two later the guy shows up and spends -literally- four minutes installing the new part, checks that it works, then leaves with my old capacitor. Didn't even ask if I wanted to keep it. So all told I had to pay Stewart Heating & Air $247 to remove and replace two wires, two screws, and one capacitor that was supposed to be free of charge. Not as bad as the initial bid of $494 (visit + labor), but still more expensive than the $0 it should have cost me if they didn't refuse to just give me my free warranty replacement part.