Stephanie is out on maternity leave, so I saw Tony instead for the first time. Very nice man. I am happy with the way my hair feels since it is pretty dry and damaged from the heat I apply to it everyday with styling tools. I showed him a pic of a warm/nutty brown color and he said he could do it. The end result is not at all like the color I asked for or showed him. He explained that my hair absorbed so much color because of how light (brown) is was. I do not like how dark it came out at all but he assured me that it will fade with washing and also offered to lighten it if in two weeks I still do not like how dark it is. My hair looks entirely different than I walked in (cut/style included)-I walked out with a very dark, poufy/boufant like hair instead of long beachy waves, which is how I wear it day to day and explained when I sat down in his chair. Anyway, wonderful guy to visit with and really great service as always. I am hoping this very dark color will fade fast!