Rob and the team give some of the best service I've ever experienced. They are honest, careful, detailed, thorough, and responsive, from when you first call in, through any questions or decisions that may arise, to actually getting the repairs done, to explaining anything that may have come up during repairs, to payments and scheduling. They give you just what you need, without pushing anything extra, while also making you sure you're informed and aware of options.
They also go the extra mile - I had an extensive set of repairs that had to be done recently, and they offered to pro-rate some of my rewards points to help with the cost. On a separate occasion, I had an unusual repair that required a part that was no longer available - they called around, and were even willing to consult with my previous mechanic in California to come up with an alternative solution that got the job done.
Their rates are more than reasonable, and well worth the peace of mind and quality of service. If I stayed in the area, I would be a customer for life.