Kara did an amazing job on my massage, it was hands down one of the best I've ever had. Unfortunately my facial experience was the exact opposite. If gloves are being used due to covid that is completely understandable but guests should be notified when booking their service. I absolutely can not stand the feeling of gloves on my skin, and what was worse it was on my face. I would've selected a different service had I known. In addition, the service provided was sloppy. Water/product dripped from my face down to my neck, there didn't seem to be any rhyme or reason to the strokes on my face which left me bracing the entire session. Not an enjoyable experience unfortunately.