66.7% would refer friends and family to us

4 stars Customer since 2014

Very good service & prompt on the appointment time. Also very helpful in finding a good solution for my shop floor manufacturing area's thermostat.

5 stars Customer since 2014

Very friendly service, competitive pricing, and fast work. The day we had our baby we needed to get our entire heating system replaced. They did it in one day so we could come home to a warm house.

5 stars Customer since 2014

I am a property manager and recently decided to replace my HVAC company. I found Tarpy Heat and Air online, and used them to service all three HVAC Units in my home. The technician was clean, courteous, on-time, and knowledgeable; and diagnosed two problems within minutes. He ordered the parts, and installed them on-time and quickly.

I received a tenant HVAC call Tuesday morning at 7:22am, I emailed Tarpy, and they had been there and repaired the unit by 3pm. Tarpy is now my "Go-To" HVAC company. I feel their pricing is very fair. :)

2 stars Customer since 2014

Very disappointing. Technician came on Tuesday afternoon and told me that the motor had to be replaced. It turned out to be a very costly repair. But, I agreed to do it. He said he would order the parts from the supplier and come and fix the furnace on Thursday. He ten called me on Thursday and told me that the supplier gave him the wrong part. He finally came on Friday afternoon and fixed it. It took him less than an hour to replace it.

In the meantime, I did a little bit of research and realized that I should have gotten a second opinion. I understand that the part that needed to be replaced could be costly. But, I still do not know how much it costs!!

The technician never told me how much was for the motor and how much for the labor, just that it was a "set price". Very opaque.

I learned my lesson. Next time I will go with the Trane authorized repair company. They will likely have the parts in stock, and hopefully I will be able to know how much I am paying in parts, and how much in labor.