Miracle Mile Shopping Ctr
Monroeville, PA 15146

Mon: 10:00AM - 5:30PM

Tue: 10:00AM - 8:00PM

Wed: 10:00AM - 4:30PM

Thu: 10:00AM - 8:00PM

Fri: 10:00AM - 4:30PM

Sat: 10:00AM - 3:30PM

Sun: Closed

95.5% would refer friends and family to us

5 stars Customer since 2012

Staff is friendly, patient, and understanding.

1 stars Customer since 2014

My son was there, trying contacts, and the blonde girl was very impatient, tapping her foot, and giving conflicting instructions. I'm quite upset as through my insurance, he is due for new glasses, and he did not get them. I'm more disturbed by the assistant, as my son is a good guy. Those patients she's getting irritated with, are paying her wages. I'm very upset and intent to file a grievance through my insurance if nothing is done. He has never tried contacts. That's HER JOB TO SHOW PEOPLE! If I tapped my foot at every customer, and huffed and puffed, I wouldn't HAVE A JOB!!!!

The Eyeglass Store replied:

I am very disturbed by your experience and truly sorry that the training was not handled better. We usually start with several standard techniques for inserting and removing contacts, and if the patient is not successful with those methods, then we try other ways. When I was informed he was having trouble, I worked with him for several minutes to help him get a lens in & out, then had him work with the other staff members until he got more comfortable with the lenses. I assure you I will discuss the issue with the staff to be sure this problem does not happen again. As for the glasses, I told him during the exam that there was very little change from his current pair and asked if he wanted to use his vision plans for glasses, and he said he was more interested in getting the contacts. I see that he is scheduled for a follow-up visit, so please let us know if there are any problems, and we will do everything possible to be sure you are satisfied. -Dr. Budd

5 stars Customer since 2010

Dr. Budd was so really very efficient . I was having a problem with Macular Rippling and he took so much time doing many different "tests" to look into the problem. He referred me a specialist which I will see this week.

The Eyeglass Store replied:

Thank you for taking time to post your comments! - Dr. Budd

5 stars Verified customer

Great staff

The Eyeglass Store replied:

Glad we rated 5 stars! - Dr. Budd

5 stars Customer since 2018

Staff was courteious and helpful.

The Eyeglass Store replied:

The staff & I appreciate the nice review! Thank you! - Dr. Budd

5 stars Verified customer

The staff at the eyeglass store never disappoint! I have been going here for over 10 years and have never had a bad experience.

The Eyeglass Store replied:

Thanks to whoever you are for being so loyal! We'll do out best to keep you coming back for more! -Dr. Budd

5 stars Customer since 2009

I have been coming to The Eyeglass Store since I was a child. The staff and Dr. Budd are wonderful. Cindy did some test on me and she made me feel very comfortable.

The Eyeglass Store replied:

Thanks for coming back for so many years & thanks for your review!!

-Dr. Budd

5 stars Customer since 2018

The staff was friendly, experienced and took the time to make sure everything was covered.

The Eyeglass Store replied:

Thanks for your review! Please stop in if you ever need anything!\\u000d-Dr. Budd

5 stars Customer since 1994

Dr Budd was very concerned about my eyes,

The Eyeglass Store replied:

We all want to make sure you are satisfied! Thanks for posting your review!\\u000d-Dr. Budd

5 stars Customer since 2018

Very consumer oriented. I liked the professionalism and curtesy of the staff. Dr. Buff was also very nice and took time to answer all of my questions. Thank you! I would definitely recommend!

The Eyeglass Store replied:

Thanks for your comments! We promise to treat anyone you refer to us the same way!-Dr. Budd

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