My son was there, trying contacts, and the blonde girl was very impatient, tapping her foot, and giving conflicting instructions. I'm quite upset as through my insurance, he is due for new glasses, and he did not get them. I'm more disturbed by the assistant, as my son is a good guy. Those patients she's getting irritated with, are paying her wages. I'm very upset and intent to file a grievance through my insurance if nothing is done. He has never tried contacts. That's HER JOB TO SHOW PEOPLE! If I tapped my foot at every customer, and huffed and puffed, I wouldn't HAVE A JOB!!!!
I am very disturbed by your experience and truly sorry that the training was not handled better. We usually start with several standard techniques for inserting and removing contacts, and if the patient is not successful with those methods, then we try other ways. When I was informed he was having trouble, I worked with him for several minutes to help him get a lens in & out, then had him work with the other staff members until he got more comfortable with the lenses. I assure you I will discuss the issue with the staff to be sure this problem does not happen again. As for the glasses, I told him during the exam that there was very little change from his current pair and asked if he wanted to use his vision plans for glasses, and he said he was more interested in getting the contacts. I see that he is scheduled for a follow-up visit, so please let us know if there are any problems, and we will do everything possible to be sure you are satisfied. -Dr. Budd