95.2% would refer friends and family to us

5 stars Customer since 2013

I always receive a warm welcome when I come.

My massage with Sue McInerney Is very relaxing and calming. She relaxes my muscles so all of the tension melts away. I would highly recommend Sue.

5 stars Customer since 2016

I was very pleased and satisfied with the hospitality and the services rendered. The staff took the time to explain the process thoroughly and provided a detail step-by-step description regarding the service, and what to expect. In addition, the staff person always made sure along the way that I was comfort. At every visit (and when I called), I found the staff to be very helpful, accommodating, pleasant and willing to assist making me feel special. Thank you for a great experience!!

5 stars Customer since 2013

I love Irina! so sweet and thorough.

5 stars Customer since 2016

Pedicure was fantastic!!

5 stars Verified customer

Jerri Ann is wonderful !!

5 stars Customer since 2008

Kim is outstanding!! She remembers everything about me from visit to visit.

5 stars Customer since 2010

Had a wonderful experience.

5 stars Customer since 2017

I had a great massage and a relaxing facial. Great quality care by both therapist.

3 stars Customer since 2014

I feel like the spa needs to be updated entirely: interior design and staff. The rooms are very simple, which is great, but you feel like you've gone back in time. Services should be more clearly explained from their menu, but especially by the front desk staff when you are booking. Whoever I spoke to to book was a complete idiot and I felt like I had to guide her through the appointment booking. I got a wrap but I never would've gotten that if I knew what it really was. I've also never been to a spa that left you in a room alone and turned the lights off. Usually if there is a wait period, you figure out how else to pamper the guest. Not just leave them alone. Also, I hate feeling like I have to buy something. Don't be pushy, it's the customers choice. Sub par experience.

The Face & The Body Day Spa and Salon - Brentwood replied:

Greetings Ms. Bowman!

I apologize about your recent experience, but would like to speak with you further about your recent visit. Please call me at your convenience.

Sincerely,

Danielle Thornton

Asst. Spa Director

The Face and The Body Spa

314.725.8975 Ex: 1106

Danielle.thornton@faceandbodyspa.com

5 stars Customer since 2015

Kim, is an excellent employee, and knows her job well.....

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