I decided to go back to The Gallery because I needed a trim and had a 25% off coupon e-mailed to me. While the head massage was amazing, the stylist was less than friendly, and took a solid hour to trim less than an inch off my hair. After blow drying naturally curly hair straight on a rainy day, I was lead to the checkout. The website has a price for a women's cut as $30 and up. Mine turned out to be $40, and I almost didn't receive the discount as advertised. Overall, not a bad cut, but way overpriced. I won't be back.
We are very sorry that you were unhappy with your visit to The Gallery. We pride ourselves in customer service. We are all individuals & sometimes personalities just do not match, we have a wide variety of different designers here. I would like for you to try one of our other designers on your next visit. Our website does list our price as $30 & up for a haircut only- this does not include a shampoo or blow dry, the service you had is a haircut with blow dry and they start at $35 & up. The discount is also computer generated, & we don't know that you have a discount unless we are shown the e-mail, but we were able to look that up for you, so you could receive that. It also slipped through the cracks that you have not been here since our move & we were unaware that you had not had a tour, I do truly apologize for that, we always want everyone to feel comfortable. We really would like for you to give us another try, for your next haircut.