Alla is excellent and I am very glad she is my therapist. She is knowledgeable, kind and with precise hand. During my last visit, the laser equipment malfunctioned, and despite Alla's attempts to revive it and looking for assistance by her manager, my appointment had to be rescheduled. It was not Alla's fault or responsibility that the laser stopped working, but she felt so bad that I was actually more upset for her rather than for my appointment rescheduling. I think, your team can be very proud of Alla!