89.0% would refer friends and family to us

5 stars Verified customer

I went for my 1st consultation on 12/21/17. I wish I would've gone to the new hope center much sooner. Everyone single one of my encounters (over the phone and in person) from the front desk to the finance dept. to the lab were all very kind and patient. I didn't feel like 'just a number.' Dr. Robin was very easy to talk to and informative. I am anxiously awaiting to hear what next steps are. My only critique would be that I haven't been told exactly what next steps are. I did get a call confirming the new hope center received my medical records from my OBGYN but its now 1/8/18 and I have not received a call stating what suggested next steps are. Ready to keep the ball moving and time is a ticking. I will call them today to follow up though since everyone's been bust with holidays and just had a snow storm.

5 stars Verified customer

Friendly staff, personable and made me feel comfortable. I now feel like there’s a plan of action.

5 stars Customer since 2010

You can tell Dr. Robin truly cares about you as a patient. I highly recommend The New Hope Center for Reproduction

5 stars Verified customer

Dr. Ziegler is amazing!

5 stars Customer since 2017

We knew we made the right decision within 30 seconds of meeting Dr.Robin. Excellent facility, excellent patient care!

5 stars Customer since 2017

I have been so pleased with the level of care and compassion that I have received. Everyone that I have interacted with has been so professional and friendly. Dealing with fertility issues is so overwhelming at times, it is refreshing to feel so supported and understood. Thank you!

4 stars Verified customer

So far my experience at The New Hope Center has been good.

We were going to another RE and were VERY disappointed by our experience.

Dr Robin is very knowledgeable and a very positive and delightful person...

She is why we are at The New Hope Center. We feel very confident in her.

Barb in the OR and Jamia are also very wonderful.

All the staff have been very nice, except the check out girl. Every time I have encountered her she's been pretty rude. The weird thing is I know she can laugh and has a beautiful smile because I've seen her do it with her co-workers, delivery people, and a few other patients...

The other disappointment has been the financial side of things... We received our original quote and we were told no hidden fees, this is all in price. We had to figure out the financial side of things and get the funds together, but assured them we were proceeding... a few months later when we got our funds together and ready to proceed the original quote had increased by almost a $1000, medications actually increased by almost $1500, we were told we were required to pay for lab work that we were originally told was covered by our insurance, told we had to do additional medical procedures and required additional medical testing which also was about another $2000+ out of pocket... So when we were told our "ALL IN PRICE" originally... That was not true. And no one along the way when we talked to them several times about wanting to proceed, but working on funds, mentioned that our price was going to go up let alone go up significantly. We are just praying all this is going to result in a BFP!!! God Willing!

3 stars Verified customer

Dr. Robin and the staff are great. However, it is very difficult to get in touch with anyone there. I understand that they are very busy, but it is very frustrating to call with a question, have to leave a message, and not get a call back for 3-5 days. It’s also really difficult when you’re given about 24 hours notice for appointments or procedures - especially when you work.

5 stars Verified customer

Very personable, attentive, & easy to talk to staff in receiving help with such an important aspect of life & family.

5 stars Verified customer

Just the best