The staff is very friendly and welcoming. However the process of labs and actually being called back takes way too long. We also had issues with nursing staff calling up with results but when I looked in my patient portal with the lab my insurance requires they are sent to, which shows the test results, the results varied widely. My hormone dose was increased each cycle. We were basically called 4 days after the IUI and told to double what we took last month and then we were left to our own devices for the duration of the two week wait.
We have since started with a new clinic which has told us the hormones should only be used if labs show you actually need added hormones. My body was never allowed the chance to try on it's own and was pumped full of way too many hormones. They are not supposed to be given like candy. The new clinic also pointed out many test which should have been run as a new patient before the first IUI. Over all the lack of transparency from the clinical side is what led us to seek another clinic.