Let me first say, that I love Spa 360 and as a result, have referred several friends.
My most recent visit was less than satisfactory; however. We started out with the Nail Tech running 20 minutes late. The Nail Tech then proceeded with my manicure; however, did not listen to my requests, even after she asked ... such as I prefer the shape of my nails to be oval, not square. Then, I asked that she be sure to "clean out" the corners of my nails, as I am prone to ingrown nails ... she either does not know how or just ignored this request.
Despite this, I still left the "expected" tip of $10, much to my regret ... it should have been half that.
I will be back and will continue to refer friends; however, will NOT recommend Kristen and will not accept her as a Nail Tech for any future appointments.