95.4% would refer friends and family to us

4 stars Customer since 2003

Very great as usual

4 stars Customer since 2017

I had a facial for my birthday and Hazel, my esthetician, was amazing. She did a wonderful job and was so nice and let me have a few extra minutes of relaxation at the end. The library was cozy and well stocked and the ladies lounge was nice. The reason I did not give a 5 star review is because they do not have showers in the ladies lounge. When I asked if I could shower after my treatment I was directed to another treatment room that was not always available. The shower itself was mostly for steam and difficult to use. There were no towels provided and no shampoo or other amenities for showering. I had to dry of with my robe and small wash clothes that were in the ladies lounge. There was also no one to ask for help.

Most spas I have visited have showers available so you can clean up after a treatment and be ready to go out afterwards. This was a major inconvenience and a downside of this facility.

4 stars Verified customer

Michelle was, as always, amazing. Well worth the drive out to LG. However, I was surprised to see a sign in the lobby announcing that, effective last month, they were adding a 6% surcharge to all spa services to cover costs for keeping amenities in place. Really? If I knew Michelle was getting that money, I'd be fine with it. This is just annoying. If you need to raise prices, charge what the market will bear.....don't add surcharges.

So....I recommend Michelle, but not-so-much the Spa.

4 stars Customer since 2017

I enjoyed my facial with Sara. She was good. I took out one star because I had a reaction to the moisturizer. My face was red and itchy that I returned the moisturizer and sun block today.

5 stars Customer since 1999

Always an enjoyable experience. Professional staff and beautiful facility.

2 stars Customer since 2017

This was to be a very special gift given to me by a dear friend and I was looking forward to my 80 min, deep tissue massage. I tried to schedule my appointment online but never received a response. After that I called and scheduled the appointment and was told to arrive at 4:14 in order to prepare for the massage to begin at 4:30 on Sat. 5/20. I live in the Cambrian area of SJ and as soon as I hit traffic in LG at 4pm, I called the spa desk. The accident on 17 brought street traffic to a complete stop. I parked my car 10 blocks away and then moved quickly to get to the spa. When I arrived it was 4:32 and when I let the front desk know about the bad accident on 17 causing standstill traffic, a woman behind the desk stated that the traffic is not due to an accident and it is always this way in LG every weekend. I felt dismissed and then I was taken to a change room which took more time. When I was met by the Cicly, she informed me that my massage was going to be only 70 minutes. I expressed my concern and offered to reschedule on another day. She said that wasn't possible. After that most of the massage was good, however, there was very loud radio music outside and loud music in the massage room itself perhaps to mask the outside noise? It didn't make for a comfortable quiet massage.

I am very disappointed to never get an online response to my initial appointment request, by the misinformation from the scheduler regarding the actual start time and then by the inflexibility of the massage therapist regarding 10 minutes. A $185 massage for only 70 minutes is exorbitant. It would have been much better customer service to have been clear about the traffic accident, the online scheduling problem, the misinformation regarding massage start time and to have allowed the massage to be the full 80 minutes. To have quibbled over 10 minutes was poor form as was the dismissal of my accounting of the traffic dilemma.

5 stars Verified customer

Staff very compassionate and knowledgeable. Atmosphere charming and relaxing

5 stars Customer since 2016

I had my third facial with Hazel. My face looks so much tighter after the micro current treatment. Hazel is a great esthetician. At one point, I was so relaxed, I almost fell asleep.

5 stars Customer since 1999

Jane is wonderful as always!! Love the Spa and love staff!!

Been a loyal customer since 1995

5 stars Customer since 1999

Everyone was friendly and professional

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