I have been taking my cat Misty to Nancy and her team since she was a little kitten. My first experience was a one night stay with a shampoo and nail trim. I was a little nervous at first because there were some big cats in the boarding room and Misty hadn't been exposed to other cats since I took her from her brothers and sisters. When I showed up the next day, she was well fed and groomed and hanging out in her catball. She even made some friends! Nearly 2 years later, I have had multiple experiences with the WCK. I've had flea baths and hair cuts(first proper/sani then teddy and most recently the lioncut) and now she gets softpaws(which is a huge hit for my couches,clothes,skin and screen doors!). Me and my boyfriend love the WCK so much that sometimes we just pop on in and buy food,treats and toys or just to say hello to the humans and their cat customers. Not only does Nancy and her employees (shoutout to Chris! btw) take care of Misty and me but I've recommended friends and colleagues and they always tell me how great of a place it is and how well they were treated. So to much up my review...I LOVE THE WHOLE CAT AND KABOODLE!!!!!