I am a client for over 10 years. My hair stylist is Ashley White. Yesterday, I called for a blow out not a wash and blow, which I know is about $30-$35 depending on length of hair. I hurt my shoulder so could not blow out my own hair. The young lady who did my hair was very nice but I wanted my hair straight. That was the first thing, then I go to pay and the receptionist was unsure of what to charge me so she decided to go into my history. Well Ashley charges me $35 for wash, blow and she straightens my hair with iron. I could not believe that the girl charged me $35.00 to just blow my hair. THAT is RIDICULOUS!!!! Never in all the years have I gone to this Salon have I been even appreciated. I only go because Ashley has been my stylist for years. This situation yesterday was the icing on the cake. I am disappointed and will not refer another customer.
Receptionist should be taught customer service and not tell customers I don't know there is no one here on Monday 's. Unacceptable answer.
Good morning Liza, this is Holly the W Salon and Spa manager. First, let me start by saying that we have greatly appreciated and enjoyed your business for the last 10 years. I apologize if there was any misunderstanding that occured during your last visit. All of our hair services include a complimentary shampoo. Our salon prices for a blowdry are between $30-$40 depending on the stylist and also the length and thickness of the hair. I will put a $5 credit on your account for any inconvenience that you may have experienced. Again, we appreciate your business and we look forward to it in the future.