My 1st appointment with Dr. Berman included a VERY long, unexpected wait in the 1st and 2nd waiting room. There didnt seem to be a logical explanation other than over scheduling, I was uncertain that I would remain with this group. The 2nd pre-surgery visit was handled quickly and efficiently. Krista summoned me within minutes of my arrival. She was thorough in her explanation of the forthcoming surgery and patiently answered every question to my satisfaction in a friendly manner. Next, Marjorie summoned me within minutes from the next waiting room to sign needed paperwork. She also was efficient , thorough and Friendly. Hopefully , my 1st experience was due to an unexpected emergency rather than an over scheduling. I am now looking forward to my surgery with a Dr. who willingly spends a few extras moments on a patient who may need that. Thank you!