95.5% would refer friends and family to us

5 stars Verified customer

I took my car in for an oil change and a maintenance light issue on my SUV. There were no unpleasant surprises so that was great! I like that they let me know what maintenance items will be coming up so I can start planning for that expense. Tom's takes great care of my car!

5 stars Verified customer

Everyone was friendly and knowledgable and got my car back up to speed in an efficient amount of time. I just moved to West Seattle and it’s nice knowing I’ll be able to go to a place I can trust if my car needs work in the future.

5 stars Verified customer

I appreciate not being pressured into additional services that are not required, and being given the option to monitor something that may or may not be a problem before moving forward with potentially unnecessary and expensive repairs.

5 stars Verified customer

Tracey and the Tom's Automotive team were so incredibly friendly, efficient and knowledgeable. I immediately trusted them, and would recommend anyone to their shop.

5 stars Verified customer

I have gone to you for several years now, and I am confident although you could say all the doodads and thingamajigs needed replacing and I'd believe you. Anyway I like you folk--Tracy and Bryce and the rest. You are all so pleasant and laugh at my jokes.

5 stars Verified customer

My car was towed to Tom's by AAA because a place I'd previously used was busy. This turned out to be the best choice. The customer service was excellent from my initial call to pick up and there was communication from them every step of the way. I don't drive my car often and haven't driven since I got home but on the drive home it felt and sounded better than it has in a long time. I've already recommended my daughters come here.

5 stars Verified customer

Thank you for opening a little early as I was outside when you arrived for work. I was so impressed with your thorough review of my car as a new client. Thank you for your shuttle service! Brice is such a friendly and helpful young man!

5 stars Verified customer

The appointment was easy to make with short notice. The people were very pleasant and the work was very good and on time. I especially appreciated the shuttle service which was excellent.

5 stars Verified customer

Brice was awesome! Thank you!

5 stars Verified customer

Great customer service from Tom's, as always. Checkup is thorough and complete.