Topstitch Canvas
Specialty Retail
2250 South 8th Street
Fernandina Beach,
FL
32034
(904) 491-9979
Mon - Thu: 9:00AM - 5:00PM
Fri: 9:00AM - 4:00PM
Sat - Sun: By appointment only
About
Topstitch is the premier custom canvas manufacturer in North Florida. Providing high quality custom fit biminis, enclosures, covers and upholstery to the marine industry and the Mega-Yacht community. We also produce space enclosures, sun shades, and various custom projects to the residential and commercial world. With over 19 years of experience serving the biggest names in the business, Topstitch personnel can create a product as unique as your vision.
Services
- Estimate for Repair
- Estimate - Marine Cover
- Estimate - Residential Cover
- Estimate - Commercial Enclosure
- Estimate - Commercial Upholstery
- Estimate - Marine Upholstery
- Estimate - Marine Enclosure
Languages
- English
- Italian
- Spanish
Insurance
- Fully Insured
Payments
- Cash
- Check
- Mastercard
- PayPal
- Traveler's Check
- Visa
Staff
Amy Robillard
Brooke Millan
Associates in Arts Florida State College at Jacksonville 2012
dfuser demandforce
3 stars Anonymous Featured review
I'm disappointed in the difference between my expectations and what was delivered. I do appreciate the sales team working to get my quote down some, but I still spent a fortune and was hoping for a different outcome as expected. I did not receive much communication as well about when the installation was scheduled, or even a follow up call or email to see if I was satisfied. I hate to complain but I'm a small business owner and someone who goes above and beyond to make my customers happy.
Topstitch Canvas replied:
We regret that you feel this way even after our communications via email yesterday. Your project included an exact CAD drawing of your proposed awning overlayed on the photo of your building (an exact visualization including shadows and material selected) and after several renderings and corresponding lower pricing you agreed and paid a deposit on the final rendering. When i showed my technicians the rendering versus the photo you provided of the final product they could not distinguish a difference between the two, except that the rendering showed computer measurements. The estimate stated the exact dimensions as well, so I'm not sure how we could have better communicated your scope of work. At the time of deposit a timeline was given for final installation and we were able to install well within this timeframe. It was never requested that we coordinate with you prior to installation, so our contract permits us to perform the work as contracted. We do work very hard to please every customer as well and would never have proceeded if we didn't believe there was an absolute meeting of the minds on what was to be done and when. If there is anything we can do please let us know. I believe the last correspondence with you yesterday stated "No worries; yes I remember trying to save money since the cost was so much. I'll drop a check in the mail asap, thanks-". As the awning was just installed yesterday, part of our follow-up to ensure satisfaction is this email to request feedback. As always, I will strongly consider your feedback to improve our services and in this case I am not sure what we could have done to arrive at a different result unless you had paid for the larger awning and asked us to call and schedule the install.
5 stars Anonymous Verified customer
Excellent work.
Topstitch Canvas replied:
Thank you for the review!
5 stars Reid F Customer since 2024
I typically do not write reviews, but this is an exception. I have a boat that was custom built, yes from the mold. 32 f ... Read More
Topstitch Canvas replied:
Thank you for the review! We enjoyed working with you on all of your projects and we're always up for the challenge. I will share with all of our team that you are pleased with the final product! If anything should need our attention, you know where to find us!
5 stars Candece T Customer since 2024
Excellent work, friendly staff, great customerservice.
Topstitch Canvas replied:
Thank you for the review!
5 stars Moi M Customer since 2023
Awesome fast service
Topstitch Canvas replied:
Thank you for the review!! We do try our best to provide speedy service and quality workmanship! If anything should need our attention, please let us know.
5 stars JB D Customer since 2024
Fantastic service and turn around.
Topstitch Canvas replied:
Thank you! I am glad we were able to assist with your project! Let us know if there is anything else we can do for you!
5 stars Alan K Customer since 2021
Topstitch has done a number of projects for our boat, a sail bag, new screens and most recently a custom helm seat bac ... Read More
Topstitch Canvas replied:
Thank you for the review! It is always a pleasure completing projects for you! We hope everything is functioning as intended! You know where to find us should anything need our attention in the future!
5 stars Rick & Jan S Customer since 2024
Very friendly
Topstitch Canvas replied:
Thank you for the review! Glad we could help with your project & please let us know if we can be of service to you in the future!
5 stars Greg & Nicole S Customer since 2013
There always there to help and they do amazing work.
Topstitch Canvas replied:
Thank you for the review!
5 stars Dee P Customer since 2019
The workmanship is very good and the ladies are professional and knowledgeable.
Topstitch Canvas replied:
We appreciate your business and look forward to future projects! I hope you enjoy your chairs for years to come!
5 stars Anonymous Customer since 2024
Repeat customer here and as always, the team at Topstitch is TopNotch! Thank you guys, yet again!
Topstitch Canvas replied:
Thank you for the review! It is always a pleasure doing business with you and we look forward to future projects!
