My appointment went very smoothly. I was greeted with a smile, taken to the back where initial tests were performed by a technician. Then after a short wait, the doctor came in and examined my eyes. He was very curteous, thorough and explained each test as he went along. After a short conversation of the results, I was taken to the "glasses" room. The technitian there was curteous and efficient. I chose my glasses and placed the order. The only negative thing was I feel the prices are a little high, but I've always been pleased with the quality of glasses I get. I would reccommend Tri State Eye Care to anyone.