I was very happy with the young lady who trimmed my hair. She was friendly and kind. I should have checked the prices before I booked the appointment, however. I felt that $27 for a trim was a bit expensive. The main thing I did not like was the corporate feel. She spent almost as much time as the trim took, to give me a lot of information about purchasing the products sold at the salon. I felt a little overwhelmed. She was just doing her job and did it very well. I'm just tired of going to a salon for a service and sitting through "commercials" for the products that corporate wants the stylists to push for them.