98.4% would refer friends and family to us

1 stars Verified customer

My complain is not with the hairstyle or the hairdresser but the salon administration. I was treated like a disgusting infected person by the front desk ladies. I had an appointment online and also had already payed online. As soon as I got to the front door they didn’t let me in and kept me in the cold until I called the salon ( they could see me through the glass door). The receptionist said: ” let me see if your hair dresser is ready because you are not allowed to wait inside.” As soon as she opened the door not even asking but pointed that thermometer gun into na face, asking all the covid questions like a parakeet and just told me to sit in the corner. No manners, noting. Keep one thing in mind, without us- the costumers you will go out of business. You have to guide your employees better. I won’t come back to this salon and I already made sure all my friends in social media know about it.

tru salon on schoen replied:

Sadly this pandemic has forced us to put many procedures and protocols in place to keep our guests and staff safe and feel cared for during this time. We have been given a 17 page guideline from NYS which includes sanitation, COVID screening questions, removal of all chairs in waiting room just to name a few. We can happily report we've had zero COVID cases traced back and or linked to our business.

This hasn't been easy for anyone, myself and staff do our best to ensure everyone's safety and all of our guests have applauded and respected our efforts.

Sorry this wasn't convenient for you, I'm glad you liked your hair!

5 stars Customer since 2007

I have been going to tru salon for years and my hair has never looked better. I always get compliments and asked where I go. I always tell them!! Katie puts up with my “whims” and my changes I want to try and always comes through for me. The don’t do your hair the way they want but the way YOU want. I love it there!!

5 stars Customer since 2019

Great stylists . I’ve been searching for a great stylist for a long time and have found one here.

5 stars Verified customer

I think that was her name but she was very good. I usually go to Kate who is as lso wonderful.

5 stars Customer since 2015

I love going here. Everyone is really friendly and Kat is great to work with.

1 stars Verified customer

I scheduled an appointment for a cut and color. I arrived and the stylist told me she would not have time for a full color change as the receptionist had written me in for just a root touch up. I think its unbelievable that more time is not allotted to each client. I ended up telling her to forget the color, and I went to another salon later that day, who did an amazing job! I would not come back to this location.

5 stars Verified customer

Great haircut & pleasant experience!

5 stars Customer since 2020

Chelsey was great! She was so nice and my hair looks great! The salon was really clean and everyone was very nice.

5 stars Customer since 2018

Great place, wonderful people all at a fair cost. My entire family goes here. Shout out for Brianna, great stylist with an awesome personality.

5 stars Customer since 2020

This was my first time at Tru Salon and I had a great experience. Kayla was very friendly, knowledgeable, and clearly communicated her recommendations for my haircut very well. I am happy with my haircut and looking forward to referring others to Tru.

Also in Pittsford

Dental

Village Smiles - Dr. Matthew Schwedfeger

5 stars 1118 reviews

I very much enjoy all the staff at Village Smiles. Dr. Matt, Tammy, my hygienist, and Vivian at the front desk are all wonderful to work with. Tammy does a great job cleaning my teeth & is super nice. Thanks!
Read More …

Dental

BC Dental Design Team

5 stars 5 reviews

We believe that your dental visits should be an experience that you look forward to! We strive to provide high-quality comprehensive dental care and customer service by always going above and beyond with our relationships and how we treat our patients. We are engaged and committed to creating a patient-centric culture and aim for solutions that is customized for each patient and unique to their specific needs. We find value in crafting beautiful, bright, and healthy smiles that bring self-confidence and overall enhance life satisfaction. We want every patient leaving our office feeling better about themselves.
Read More …