I've been looking for a shop that could become my regular avenue of service for brakes, suspension, and some small modifications. It took some time and patience, but when my dad referred me to Tru-Line, the same company that re-aligned the frame of our vehicle after a collision, I felt I may be on the right path.
Sure enough, I had an excellent, professional experience with knowledgeable individuals who actually cared about the vehicle and knew what the hell they we're talking about. I appreciated that there was no disconnect between the office and the garage. The guys doing the work, are usually the same guys sending you updates about what's happening with your car. At least in my experience.
I didn't want to say 5/5 initially because I believe it's really hard to be perfect. But the caption with that rating is 'Excellent', and no other word could describe my experience.