90.7% would refer friends and family to us

1 stars Customer since 2021

Pricey & rude

5 stars Verified customer

Always honest, always do excellent, but only necessary work.

5 stars Customer since 2021

Very accommodating for a fixing first thing on Saturday morning an oil cooler line that failed late on Friday night. Many thanks for getting me back on the road as quickly as possible with the failure happening mid way on a trip between the North end of Detroit and Clare Michigan.

1 stars Customer since 2021

WORST experience EVER. Instead of gaining new customers they stole our money and did NOTHING to fix our car. BEWARE.

1 stars Verified customer

I got my a caliber done on the right side, brake pads on the rear and one rotor. The one rotor and both brake pads was the same amount $79 that is highly unlikely that was the same price. The brake fluid was $30 and the labor to put the brake fluid in was $70. I know I was over charged and they know they over charged me. This place is ridiculous and I will never return.

5 stars Verified customer

Manager is friendly and endured I had the best service on my vehicle!

5 stars Verified customer

Excellent as usual!!

1 stars Customer since 2021

I dropped off my vehicle (limo) for a new transmission, after a $400 mark up bringing that cost to $3000 I had a new exhaust put on. I was promised it would be done in time on 8/4/21, I received a call on 8/4/21 telling me it won't be ready until 10 am the next morning. I showed up at noon and sat there until 7pm when I was told "it's ready go make some money". We started driving to tenn for a run going to disneyworld Florida, one and a half hours later loud bangs and clunks had to drive it back home , switch cars from a 20 passenger to a 10 passenger. When i get back from Florida I'm told "runs like a champ", codes were never cleared, car still has not been fixed correctly and they charged me over $5,000 and never contacted me for approval for additional work.

They also have had my other limo for over 3 weeks, only to find out after I paid that bills the windows don't go up or down. They did when I dropped it off, but they never ordered in 3 weeks the parts to fix it. Sam is a horrible manager, terrible customer service skills. Karen, Steve, Jeff, Ken are all great people but I would never and will never deal with tuffy on Bay rd again.

5 stars Verified customer

Do very good work

5 stars Customer since 2021

I love them they are so friendly and work so good and hard never had a problem with them they are the only ones I use

Tuffy - Bay Road replied:

Thank you Sara, Your satisfaction is our number one goal!

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