I dropped off my vehicle (limo) for a new transmission, after a $400 mark up bringing that cost to $3000 I had a new exhaust put on. I was promised it would be done in time on 8/4/21, I received a call on 8/4/21 telling me it won't be ready until 10 am the next morning. I showed up at noon and sat there until 7pm when I was told "it's ready go make some money". We started driving to tenn for a run going to disneyworld Florida, one and a half hours later loud bangs and clunks had to drive it back home , switch cars from a 20 passenger to a 10 passenger. When i get back from Florida I'm told "runs like a champ", codes were never cleared, car still has not been fixed correctly and they charged me over $5,000 and never contacted me for approval for additional work.
They also have had my other limo for over 3 weeks, only to find out after I paid that bills the windows don't go up or down. They did when I dropped it off, but they never ordered in 3 weeks the parts to fix it. Sam is a horrible manager, terrible customer service skills. Karen, Steve, Jeff, Ken are all great people but I would never and will never deal with tuffy on Bay rd again.