I had booked 2 massages and 2 facials for a friend and myself on Wednesday, Nov. 8th. I requested the couples room so my friend and I could be together, as this was part of a birthday celebration. At the time of booking, I was assured that we would have that room. When we arrived, the room was "not available", even though there was no one in it as I passed by the open door and saw it was empty, but we had our massages in separate rooms and technicians were great. My facial was fine, the technician was wonderful, but my friend chose not to get hers because it was not scheduled for the same time after mine. We liked the services provided, but not the scheduling mix up. I was rather disappointed, and won't be doing this again.