The nail tech herself was very nice, but I was surprised to hear from her that she, nor most of the other techs, could do a french tip nail. It is listed on the website, and I was expecting to have this done before a trip, but was told most girls there could not accommodate this. Since Tuscany offers nail services, and French tip is a standard request, this was pretty frustrating to hear. When I received the call to schedule my appt, this should have been mentioned. I am new to the area, so this was my first experience with Tuscany. I will not come back to this salon given the limitations of the techs and lack of communication expressing these limitations for an expected and advertised service.
Kirstie, we absolutely understand your frustrations and sincerely apologize for your unsatisfactory visit. A member of our management team will be in touch soon to discuss your experience further. Thank you for your feedback, as it will only help us become better in the future.