About

In March of 2006 after 20 years of service in the HVAC industry Kim Criddle left a lucrative position as a project manager to start Unique Heating & Cooling Systems, Inc. When he started the company he intended for it to be different than every other HVAC company.

What Sets Us Apart From Other Heating & Cooling Companies?

- We do not resist change, rather we embrace it.

- We refuse to tell a customer "no". Instead we always find a way.

- We remain focused on new technologies, new products and new strategies of installation and implementation. We strive to bring these technologies to the mainstream at a budget that is affordable.

- The sales strategy is very simple; Experience, Knowledge, and Honesty. Knowing this, in the short term we could lose a lot of sales with this strategy, but in the long term it will pay off greatly.

- We gain the trust of our customers through trustworthy behavior rather than phony sales tactics.

- We do not up-sell for the sake of up-selling. You control the budget and the level of upgrades or downgrades.

- We will never hard sell (close the deal.) You have trusted us to come into your home and we will not violate that trust by pressuring or intimidating you into making a decision on the spot.

- Though we offer it as a means of affordability, we are not in the business of selling consumer financing. It will only be discussed upon your inquiry.

- We always over-deliver on our promises.

- We remain independent of any equipment manufacturer in order to maintain integrity, quality and the flexibility to terminate use of any particular product should the quality suffer.

- We run lean and avoid the "big show" (No silly commercials, or lifted 4X4's.) Ego has no place in this company!

- If a mistake is made we will not hide it or deny it. We will admit it, we will fix it and we will move forward.

- We focus on the betterment of the employees not just that of the owner.

After starting Unique Heating & Cooling System, Inc. in 2006, fueled by Mr. Criddle's reputation in the HVAC and new construction industries, Unique quickly grew and eclipsed all of its original goals. Unique had combined and implemented systems that nobody ever had before. In two cases Unique had to explain and diagram the use of products to the factories that had designed and built them in order to maintain full factory warranty.

By mid-2009 Unique began to feel the pain of the global financial meltdown. It was at this time that Kim Criddle doubled down on the philosophy. We began working with Variable Flow Refrigerant Zoning and moved into the Add-on-replacement market. This is how a fledgling company survived while competing 50 year old companies collapsed. We stayed flexible and we adapted.