My appt was scheduled for 3pm last Friday. At 3:30pm, I called UCS to ask where the team was and they told me they were in "Arlington which is far." They called me back a few minutes later to say that the ladies would be another hour, so 90 minutes late. I'm dissaponted in having such a late appt when I have other things to do and also that no one called me, I had to make the initial call. The service was great, once the ladies arrived.