This is my first time having a bad experience at this office. Concerns me a lot that there is new staff not as wonderful as Dr. Scortino is.
First the dental assistant (or nurse) took an x-ray. Putting the film in my mouth was hurting me and she did not care at all about it. It was to the point that it was cutting my mouth. Not caring at all.
Then the new dentist came. She took a quick look to my molar and said you need a root canal. No explanations. After several questions (I feel I was giving her a dental test) she was able to explain me why.
I miss the gentleness of Dr. Scortino when she offer you options, is empathic about the high prices of these procedures and simply just try to make you feel better.
Hopefully the new staff will get a better training. I will hate to see this office getting a bad reputation for incidents like this one.