Our vet, Dr. Farrell, takes time to quietly and gently get our cat to relax before starting the exam. There is no pulling her out of the carrier to get things going right away as I've seen done at other vet clinics. The exam is thorough, we discuss issues related to diet and behavior as well as health. The facility is immaculate, the technicians and support staff at the desk are competent and attentive to clients' needs. We're so fortunate to have found this practice a very short distance from our home. They've been responsive when we had an emergency for another cat and even brought us kindly through a euthanasia procedure which is always so difficult.