88.3% would refer friends and family to us

4 stars Customer since 2020

This last trip was the best out of all because the worker was extremely friendly and listen to what I needed to have done and completed the task except he couldn’t do the two last things until the next day which actually wouldn’t of taken very long it was only like a 10 minute thing if that. But because of all the bad visits I cannot rate higher than a five I’m just kind of averaging it all out

5 stars Customer since 2020

The guys are always accommodating very close to the Disneyland look we are looking fore

5 stars Customer since 2021

My experience was great, they provided great instant communication and if they needed the reschedule they would let you know when and what time to expected, and they did a fantastic job in the front yard

5 stars Verified customer

Perfect...as usual....it is a record of ten years of satisfaction with the company!

2 stars Customer since 2021

The actual work done was what i expected and workers that showed up were polite, professional and clean. But the customer service and over all handling of the situation was 1 star. For starters they take your payment information on day 1, and then you don't hear anything from them 4-5 days. When i called I was told the the "scheduling department" would call me in a couple days. I never received that call, i just got an email stating "the work you requested will be done between 11a-3p on friday" Wow thanks for the heads up, i had no say or conversation about the day the work would be done.

Friday comes and its 330, no workers no call no one answering the phone number listed on google. I finally get a call back around 4pm and the girl states "oo the workers said they are stuck at another job so they cant make it today." Okay ? at what point did they know they weren't going to be able to make it, is it normal business practice to just let the customer hang around all day without any information or update and then not show up. Really glad i took a day off from work just to be stood up.

The girl on the phone apologizes and states, " Im sorry they'll be by in the morning early around 7am" Again there was no attempt to ask when i was available, if this time would be okay, what is my schedule like. Just "here's your time shut up and take it" Apparently the world revolves around Victors. I informed her this would not work and that i had plans that day, She said that was the only time available as they are booked solid for several weeks. So Victors misses the day they originally scheduled me, and now i have to rearrange my plans to accommodate them? This is not a good business practice. Well needless to say they don't show up at 7am, but I did get an email at 8am saying the work was scheduled to be done between 12pm and 3pm LMFAO. No call to inform me that the information i had received the day prior was false.

The work was done adequately and in a timely manner, workers were nice. No follow up from the company about the multiple fuck ups, or lack of customer service. Send your money elsewhere these people are not worth the headache.

Victor's Landscaping, Inc. replied:

Zackary,

Thank you for your feed back and bringing this our attention. I will forward this to the owner.

5 stars Customer since 2020

Always friendly and respectful of property

5 stars Customer since 2021

Great work, good people, what’s not to like.?

Thank you for your excellent clean up! Really appreciate it!!!

1 stars Customer since 2021

Worst place ever!! Don't hire them.

5 stars Customer since 2020

Professional, high quality service and products for irrigation.

1 stars Customer since 2021

Charged DOUBLE what I was told over the phone. Never showed up on original start date. No call. I had to call them. They had trouble finding my order. Was told “ the guys are running late today.. they will come tomorrow”. Was told by the billing dept “there was information about ‘extra charges’ on the original form you signed.” Was told 3 men would come and only 2 came which meant that it would take longer! Very upset and disappointed! Will not use again!

Victor's Landscaping, Inc. replied:

Sorry to hear that you are not happy with your service. We are transparent with our estimates and do not perform any services without written approval. We appreciate the feed back so we can do better in the future.