For the money you pay in this salon, the service should be much better. The shampoo girls don't do a good job except for maybe 1 of them. If they feel you didn't tip them enough then they don't do a good shampoo. I've had one of the girls shampoo my hair and not brush it out after she was done and seat me in the chair for a haircut. Even my stylist noticed it.
You charge way too much for the Inoa color. You're ripping off your clientele. And you don't even give out promotions or discounts once in a while. It won't be long before you lose a regular.