My husband and I were very upset and furious when Jacob had his last visit. We found out that when he was there around 3 weeks prior to get his new frames...the girl put his lenses in opposite sides. .meaning the left was put in the right & the right one was put in the left. Whomever this person was should be terminated if they don't have the proper skills to make sure people's lenses are put in the correct side. Had we not had to go back for new lenses....it's hard telling how long my 6 year old son would have worn his glasses incorrectly which could have worsened his vision. I have had thoughts about taking my business elsewhere.