First class operation in EVERY way. Dr. Thompson is friendly, professional and thorough. The assistants are great. The front desk staff is very nice. Those helping in the eyewear department are outstanding. My daughters and wife have had several of the Dr. Heastons and like all of them very much. HIGHLY RECOMMENDED. They have a well-run excellent business with outstanding customer service.
Great service. They got me in back on Time and moved very quickly through the various tests and into the Doctor. The Doctor took necessary time and answered all questions. Very efficient and friendly staff.
They have had some new people in the front office - the last 2 times I have gotten contact lenses I have not received a notification which is important when I have to drive 60 miles to pick them up. The experienced front desk ladies are amazing and so helpful. Doctors are awesome. They also were training a new person on eye equipment which made my visit quite long. I go in several times a year due to monitoring and next time they try to leave me alone with a trainee who can't figure things out I may not be as patient. Only other problem I had with a new person was buying a pair of $600 glasses and she got the measurements wrong. They figured it out at Costco. Just my advice - ask for experienced staff to serve you if you aren't willing to encounter mistakes.
First visit and was very impressed on all levels. Personnel were very friendly and competent, equipment was quality and worked well, appropriate time was taken to explain options and procedures, and my issue (broken molar) was cared for very professionally. Great Experience!