I was seen promptly at the time of my appointment. The staff was extremely friendly and efficient. Dr Williams, as always, was competent and professional. My only criticism is the prices they are charging for eyeglass frames has become ridiculously expensive. I mean, $300 or $400 for a small piece of molded plastic and metal? I, and others I know, have found local alternatives for 1/3 the price. I know that some people find convenience more important than money, but I'm not in that boat.