The record keeping is the reason for this score.
The last two times I have visited this office - their records have been disappointing
This visit was no different. I received an email several times stating that I was past-due for an exam.
Not true. My exam was great - I adore Dr. Gerts. He has always been great. The office is another
thing. After the exam I could not order my glasses because I was actually not covered by my insurance for
2 more weeks. The visit 2 years ago - they had my file mixed up with another patient with the same name.
I could not complete my exam. Very disappointing. I will be looking for another vision doctor. Otherwise,
the new office is beautiful. I just wished that the staff was more organized.