Office feels warm and friendly. A bit of a Caribbean feeling. Much better than the colder modern décor of some offices. It is nice to see a doctor who enjoys his work. One who enjoys being with people. The office staff are also friendly and personable. I've never felt out of place there. But I guess the most important reason for liking this office is Dr. Shaw's expertise. He's very experienced, stays abreast of changes, knows when to refer a patient, and he takes the time to explain things to his patients. This is why I come back.