I had a terrible experience at Vogue this past Friday with the stylist, Jessica.
I came into Vogue for my appt on Friday afternoon at 4:30. I was greeted by some friends I have made there and then Jessica came to get me for my apt.... so I thought. Apparently she had a new "walk-in" customer who had arrived there at 3 pm. She was a very "high maintainence" customer and Jessica was hungry for her business - I could see it in her eyes. Jessica kept asking me if I minded waiting for her while she finished up with the walk in customer. Well...my normal 1-1/2 hour appt. turned into 3 hours. I was not happy and Jessica knew it. I was getting very tired of waiting and I was angry. My color had been done and I was waiting for a hair cut. I sat and sat and sat...waiting. By the time Jessica came over to me for my cut - She knew I was upset. And I think that made her very nervous cutting my hair. I had also asked Jessica to make my hair blonder. It turned out to be more brown then blonde. I think this is the worst hair cut and color I have ever had in my life. I have been very upset since I arrived home that night and took a look at my head and lack of hair. Jessica had put her energy and interest into the new walk in customer. Please keep in mind...Robin Rose used to be my hairstylist and I guess she spoiled me with her hair artistry. Robin was one of a kind! I miss her talent very much. I am sorry to be complaining about Jessica and I will tell you this.... she did not charge me for the hair cut. I think she knew how bad the cut was and did not have the heart to charge me. I did appreciate not paying for the hair cut and thanked Jessica for that nice gesture. I am done with Vogue now and I am very sorry. I have met some wonderful, talented people at Vogue and I will wish you all Happy Holidays - Thank you,