Wish I could give more than five stars!! Dr. Gelsomino ALWAYS takes time to answer any questions I have, either in person, on the phone or by email. She takes time examining my cats and is very thorough. She is usually able to present several options, and clearly explains each one. The techs are also incredible and really seem to enjoy working with fur babies. Unless there is some emergency, I've never been kept waiting for my appointment.... I'm usually shown into the exam room almost as soon as I get there. I feel as though my cats have always been given top of the line, quality care, and I'll always return to Dr. Gelsomino and West Shore Animal Clinic!