99.0% would refer friends and family to us

5 stars Verified customer

Another great experience at Westlake Independent. Professional and efficient as always.

5 stars Verified customer

Great service, clean shop, got everything to perfection.

5 stars Verified customer

Excellent service as always.

4 stars Verified customer

It was very thorough honest and fair.

5 stars Verified customer

Had to have a repair to my back seat done in a hurry, it stopped moving forward and dropping for extra cargo space on Thursday afternoon. I was supposed to help move some items for my son over the weekend. The staff got me in immediately, and though they we swamped on Friday, got the seat fixed before the day ended, allowing me to help with moving my son. They always do their best to meet their customer's needs.

5 stars Verified customer

A huge "thank you!" to Bruce and the team at Westlake Independent, as always! We've been taking our Hondas to Westlake since 1998, and have complete confidence in them. In fact, we keep buying Hondas (there are currently three CRVs in our family) simply because we want to have our cars serviced by people we trust!

5 stars Verified customer

My car drives like a new car now. They provided a ride to and from work and were very quick with the major work they did. I would recommend them to anyone.

5 stars Verified customer

Loved the email with photo's describing work that needs to be done.

2 stars Verified customer

They told us there was a smell of gasoline in the car indicating a specific problem in our vehicle especially since it is over 10 years old. We never smelled gas in the car, but believed what they said was needed for repair. After picking up the vehicle at closing time, we drove down the road a few miles and could smell gasoline. Westlake Independent was closed and would be for the weekend. So, we tried to keep the windows and trunk open to air out the car as much as we could while also ensuring it would not be stolen. After 3 days the smell seemed to be fading, but we are still having to be watchful.

Also, when we came to get our vehicle the right, front corner of the bumper had a smear of white paint across it that was not there before. Someone had rubbed into another vehicle or something with white paint. The Westlake rep came out with some sort of cleaners to get the paint off, but took off the bumper's paint and sheen as well. The bumper was ruined in that area, and it is an old car, but it did not have that damage before going here.

5 stars Verified customer

Everyone at Westlake Independent is polite and always listens to my concerns. They are all friendly and professional from office staff to mechanics to drivers.

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