The staff were very pleasant, courteous, and knowledgeable. I really like Dr. Coppola. He has a great personality and is very knowledgeable!! The ONLY drawback is that at MOST medical offices you receive a summary of your visit. I have "memory issues," and my wife asked me what the Doctor said and after a couple of hours I could not remember. So if possible start including an AFTER VISIT SUMMARY with each visit for those of us who need one!!