My boys were new patients and even though only one had an appt, both were seen. The environment was calm and relaxed and so my dogs seemed to be that way too (within reason). I appreciated how all staff members spoke to and handled the dogs. I get the impression Dr. Durkee is careful to avoid unnecessary medications - putting the best interest of the dog first based on age and health. I appreciate that since my boys are seniors. I love the in house lab work - it means quick test results so you get the correct treatment for pets right away. I like that the results are put on a tv screen so she can explain them for you. I also like that there is an online patient portal to access all appt and test findings at any time as well as giving you the ability to order new meds and book appts. I was very impressed with Dr. Durkee who seems to genuinely care and has an in depth understanding of animal health.