98.4% would refer friends and family to us

5 stars Verified customer

Excellent communication throughout the process; worked with my schedule.

West Seattle Autoworks replied:

Thank you so much! We keep working to improve all of the time and we're happy we could provide you with great service!

5 stars Verified customer

A great bunch of people here. They have worked on a number of vintage vehicles for me. Excellent experience from start to finish. Jesse and Sam do a great job of coordinating scheduling and keeping me informed of what is going on. The crew knows I am fussy about my cars and are very respectful of them. Chris, Todd and Nathen take great care working in their repair work and I trust their work and advice. It is great to have a local shop with high standards of honesty, quality repairs, AND customer service.

West Seattle Autoworks replied:

Thank you Chuck - it was great to see you again! Thank you very much!

5 stars Verified customer

First time using this shop, so I had them do some basic maintenance (oil change, fluids, brake inspection, etc). I'm very happy with the service, courtesy and communication and will definitely use them again for either repairs or more basic service.

West Seattle Autoworks replied:

Thank you very much - we are glad we were able to meet or exceed your expectations!

5 stars Verified customer

Excellent in every way - service, mechanical knowledge and respect for those of us who are not auto mechanics! I highly recommend West Seattle Autoworks.

West Seattle Autoworks replied:

Thank you! We appreciate it!

5 stars Verified customer

Super friendly staff that goes above and beyond to take care of their customers.

West Seattle Autoworks replied:

Thank you for the opportunity to service your vehicle and please let us know if there's anything else we can help with!

5 stars Verified customer

I'm new to the area and was looking for a place to take my Tacoma for some regular maintenance. Came across the shop online, and was very pleased with my choice...they got me in for an appointment within a week of my call and were very friendly and informative. I work in West Seattle, so they shuttled me to and from work which was incredibly helpful, and I think the price of their services was fair and upfront. They did everything I requested and gave me some information on some things to keep an eye on...which I'll be taking my truck back to them for, most definitely.

West Seattle Autoworks replied:

Thank you so much! We appreciate the kind words and the opportunity to provide you with service!

5 stars Verified customer

Very refreshing to get excellent customer service! And their guarantee is superior to most other auto repair facilities.

West Seattle Autoworks replied:

Thank you Ron!

5 stars Verified customer

As always the service and personal attention is supurb! In the entertainment business which I am a part of, we say break a leg. It's a sentiment meaning, good luck. Well, I would say to Todd and the fellows, break a Craftsman Wrench, they'll replace it for free! Great job, my windshield wipers actually work now, go figure.

West Seattle Autoworks replied:

Thank you Tony! We are happy you got great service from us!

5 stars Verified customer

We've been going to West Seattle Autoworks since they opened. They're great! They really understand cars, but the best part is that they also understand when we can't do everything that would be nice to maintain our old clunker. They're really good about clarifying which repairs are necessary, which aren't necessary but will affect the life of the car, and which would just "be nice to do", and they work with us to keep the car running without costing an arm and a leg.

West Seattle Autoworks replied:

Thank you so much! We really appreciate it!

4 stars Verified customer

Overall, I had a good experience. As a former automotive service advisor, I recognize the challenges they face. The service and communication were a bit disorganized at times, but they are quite busy. I feel they are very honest overall, and answered all of my questions. My car was returned to me in a very dirty state despite only being there for 2 days, likely due to being parked under a tree or something. Not a big deal, but it would be nice if at least the windshield was cleaned, which is a small thing, but makes you feel better after spending money for auto repairs. They provided a good friend of mine with stellar service when she had a car that they determined was going to need a new engine, so I'm giving them an extra star for that!

West Seattle Autoworks replied:

Thank you. We are always striving to improve and I'm sorry you had less than 5 star service. We hope we have an opportunity to do better next time!

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