I tried to schedule an appointment after receiving an email, but never got a phone call or anything to confirm any of the dates I had chosen a week later. So called Monday to see what was going on. After my 3rd attempt (previous 2 had gone to a voicemail), I was put on hold for about 10mins. They had no idea about my requested appointment. When I told them I had originally requested for 6pm that day, I was told they close at 6pm on Mondays. Unless something changed and nothing has been updated, the vet is open until 8pm on Monday. I finally said that the next day was fine at 4:30pm. After arriving at 4:20pm to the vet and checking Ellie in, I requested a soft muzzle because she freaks out. I sat and waited with her shaking and panting for 20mins. Another appointment walked in and was seen within 5mins while I was still sitting and waiting. I could even hear the receptionists talking about why nobody had come out to see Ellie. Finally a few mins later, a nurse comes out with her bordetella medicine. I mention that she has had issues with her front leg lately and she said just to keep an eye on it. Finally I paid my bill and left with Ellie.
I am not going to say this vet is bad. I've loved WTAH since bringing Ellie when I got her 2 years ago. They took care of her when she had surgery and always are patient with her and her fear of the vet. I am not sure if this is just a staff change or what, but I am tossing this one up as a fluke visit. I don't want anyone in trouble, just trained better on these situations. I will continue visiting WTAH, but I hope these issues are resolved in the future.