I was very pleased with the Vet and the Vet tech, however the girl at the front desk has been rude to me the last two times I have been in your office. I am not sure her name, but had her hair skinned back tightly both times. I did not appreciate her demeanor nor attitude.
Dear Anonymous-Rest assured we are addressing this issue with the entire staff. We do not condone rude behavior from any of our staff. We would however, like to address this individual personally. Would you be willing to give us more information so we can utilize this as an opportunity to better our staff? We do not want to lose any family member and we treat our clients as though they are family. Please email firstname.lastname@example.org at your earliest convenience. Thank you!