The technical work at Willowgreen is good. The clinic itself is clean, well-lit, and well-run. In short, if you want good dentistry, you probably want Willowgreen.
My experience at Willowgreen has one downside which is probably not specific to this office or its personnel. When we are patients at a doctor or dentist's office, we are often placed in a position that makes it difficult to talk conversationally. Despite this, personnel often want to engage in small talk. I think they think we find this reassuring.
There are two problems with this. First, as in the old comedy routine, when a dentist has his or her hands in your mouth and then asks "Ever do any fishing?," it's hard to respond and awkward to try.
The second problem is more serious. People have a lot of divergent views on issues of the day, and it's a sad fact of modern life that many of these issues are not welcome subjects for polite conversation.
To be more specific: I left my previous dentist because I once had to listen to them lecture me on politics for half an hour during a procedure. I'm not comfortable discussing politics with strangers, and I'm particularly uncomfortable when these topics come up with their hands in my mouth. So I left to come to Willowgreen.
That being said, during a visit to Willowgreen, a fairly contentious topic related to current events was introduced as small talk -- no doubt to reassure me as a patient. I'm sure the practitioner was just preoccupied with what they were doing and had no negative intentions. And since I couldn't answer in any case, I kept my opinions to myself. No harm, no foul.
However, I would prefer it if we did the small talk before the procedure starts. I personally am perfectly happy with silence once they start working. And let's try to keep the small talk topics as light as we can.
Talk about fishing.