I purchased this as a gift and when my husband was finished with his massage he was asked to pay. I believed this to be taken care of as I made this appointment on your web site entered my credit card info and thought all was good. Really not very happy that he had to pay for his own birthday gift. I think this need to be clearer even the receptionist at the location said the same thing, that that happens quite often. Please review your web site. MY husband however, truly enjoy the deep tissue massage.