This is an above average of spa experience. It can't get five stars on my account because I experience 5 star facilities as having more amenities to relax in for an hour before or after your treatments , ie steam room, sauna, spa, indoor dipping poolside lounge even. Anyways, for what is offered- showers, bathrooms, quiet room- it is clean and hygienic. I appreciate the comfortable robe and slippers. They should try and encourage staff to be more quiet in voice near the quiet lounge room, and perhaps offer facial moisturizer to go with the complimentary face wash in bathrooms. My prenatal massage was heavenly by Anatasia-such healing hands. A receptionist was gracious enough to add more money to meyer so I could take my time on the way out. That is great service. The tea was nice. I purchased a gift card for a friend to enjoy. I'll go back.